US117853 & 114226: Strengthening Teams Through Conflict - Group Training (1.5 Days)

Duration

1.5 Days

Course Overview
Conflict is inevitable – but how you lead through it makes all the difference. This programme equips ACTIVE© Leaders with the negotiation and conflict management skills needed to turn tension into teamwork.

Participants will learn how to prepare for negotiations, resolve disputes constructively, and strengthen relationships while achieving positive outcomes that support team performance and organisational goals.

Who is this course for?
This programme is designed for supervisors, team leaders, managers, and department heads who need to:

• Navigate difficult conversations and workplace disputes
• Facilitate constructive agreements
• Communicate outcomes that support team cohesion and organisational success

Training can be delivered individually or in small groups to ensure practical application and reflection.

Please ensure you select the number of participants when purchasing this programme online. Pricing is per person.

We will contact you to confirm your preferred training dates.

What will you learn?
By the end of this programme, participants will be able to:
• Identify different sources and types of workplace conflict
• Apply strategies to resolve interpersonal and team disputes effectively
• Plan and prepare for negotiations with clarity and purpose
• Conduct negotiation discussions confidently and professionally
• Facilitate agreements that encourage accountability and collaboration
• Communicate negotiation outcomes clearly to all relevant parties
• Build team unity and trust through constructive conflict engagement

ACTIVE© Framework
This programme strengthens your ability to lead through conflict as an ACTIVE© Leader who supports resolution, relationships, and results:

• Aware – Recognise conflict triggers, emotions, and behavioural dynamics
• Connecting – Create open dialogue that allows all voices to be heard
• Targeted – Steer conversations toward shared interests and team goals
• Innovative – Explore options that lead to mutual benefit and win–win outcomes
• Versatile – Adapt negotiation approaches to different people and contexts
• Engaging – Build trust and encourage participation throughout the process

Programme Overview

1. Understanding the nature and impact of workplace conflict
2. Conflict resolution styles, techniques, and best practices
3. Preparing for negotiations – setting objectives, gathering information, and planning strategy
4. Structuring and leading negotiation conversations
5. Developing agreements and action plans that support team performance
6. Communicating outcomes effectively and maintaining commitment
7. Reflecting on negotiation processes to strengthen future capability
8. Applying ACTIVE© conflict management skills in real workplace scenarios

What’s Included
• 4 Modules
• Portfolio
• Videos
• 1.5 Live Interactive Session

Course Certificate & Accreditation
On successful completion of the programme and assessments, participants will receive:
• 16 SAQA Credits at NQF Level 5
• Recognition against Unit Standards 117853 & 114226
• Accredited option with SAQA Credits and Certificates of Competence

Delivery Format
Sessions delivered online via MS Teams
For in-person training, group bookings, or tailored organisational programmes, contact:
LEAD@peasinapod.co.za

Course Fee
R8760.00 per person
Minimum 8 people